If you are not 100% satisfied with your order, we will happily issue you a refund. Please email us at email@example.com with your intention to return within 30 days and drop your return in the mail within two weeks of receiving.
Unless your product is faulty (more on that below) you will be responsible for paying the cost of shipping to return your item as well as getting the breakable items back to us safely.
However, if you received a damaged or defective item, we will supply you with a pre-paid shipping label to mail your return. If you’re worried about your packaging skills, bring your returns to a trusted shipper to package for you. We are unable to issue refunds for items that are returned to us in anything less than like-new condition. Refunds will be issued only after your returns are received to our workshop. Please note: the cost of shipping is non-refundable.
Oh no! My pottery arrived broken!! What do I do?
Ah, heck! First, we're really sorry about that. Please snap a few photos of the broken items and the packaging it came in as soon as you can after opening, especially if the box arrived really banged up. Then, send an e-mail to firstname.lastname@example.org letting us know what items have arrived broken. There's no need to send the broken bits back to us; we'll get replacements in the mail to you asap.
I don’t like the glaze of the pottery that was delivered to me. Can I return it?
Yes. We really mean it when we say we want you to be 100% happy with your order. That said, unless there's something wrong with the pot, you'll be responsible for the cost of shipping the pottery back to us. If you have any questions at all about our glaze colors, please get in touch prior to placing your order. We know shopping online is tough and color is so hard to capture just right. We're always happy to chat color!
I think I received a product that should have been considered a “second”. What do you think?
We try our very best to catch second-quality pieces before they head out the door, but every once in a while we let something slip. If you think you may have received a dud, please send an e-mail to email@example.com with photos and a description of what you're seeing. Please note: we sell a handmade product. Variation, particularly in glaze application, should be expected and celebrated.
Can I exchange a piece of pottery that was given to me as a gift?
Online Return/Exchange Policy
We understand the shopping online can be tricky - especially when getting a sense of glaze color. To make an exchange, please email us at firstname.lastname@example.org and let us know of your intent to exchange within 3 days of receiving your order. Unless you are exchanging an item that arrives defective or damaged, you will be responsible for shipping costs. Please note: the responsibility for getting breakable items back to us safely falls on you. We are unable to exchange items that are returned to us in anything less than like-new condition. Once we receive your item, we’ll issue you a discount code for the full amount of your purchase, minus the shipping, to use on whatever else you’d like in the web shop. Your discount code expires after 1 year.
If you’re ordering a large dinner set and are undecided on color, we recommend first purchasing a small item like our Bitty Bowl in the colors you’re curious about to see the glazes in person.
In-Store Return/Exchange Policy
You can return or exchange any unworn, unwashed, or defective merchandise with a receipt within 10 days of purchase for a full refund.
After 10 days, or when returning a gift, a store credit will be issued for the price paid. All returned items must be in unused condition with all packaging intact. Please note: all special orders or items from our In-Store Sample + Seconds Sale are considered final sale and are not eligible for refunds or exchanges.