FAQ
Have a question that's not answered below? You can find our amazing Care Team at [email protected]. They'll do their very best to respond to your email within 48 hours and offer all the assistance that they're able to.
Can’t handle looking at the computer for one second more? Let’s talk on the phone! We do our best to answer the phone between 8:30am-4:30pm ET, Monday through Friday. If we’re away from the desk or with another customer, please go ahead and leave a voicemail and we’ll get back to you as soon as we’re able. Call us at 828-237-7200.
Update as of 10/2: We strongly urge you to email us at [email protected], as phone connection is currently spotty in Asheville, NC, due to Hurricane Helene.
Wanna take our picture/write an article about us? Send a message to [email protected]
Are you looking to source durable, beautiful pottery for your restaurant, bar, hotel, or cafe? Learn more about our quality, durability and who’s using our pottery. If you’re ready for pricing and lead-times, go ahead and email our team at [email protected].
Please fill out this form. If you have questions about donations you can contact [email protected].
Our Asheville shipping warehouse is slowly back up and running in the aftermath of Hurricane Helene.
While our shipping operations have resumed and our team is working hard to fulfill each order with the utmost care, we are still experiencing some delays. As of 10/25, orders may take up to 3 weeks to ship.
If you place an order, our Customer Care team will send updates on shipping timelines as available.
We deeply appreciate your understanding, patience and supporting our team during this time.
You can always reach out to our Customer Care team at [email protected] for more information.
Yes, sure is! And it fits beautifully into home dishwashers.
Our pieces are oven safe but we've got a few suggestions to help you avoid damage:
Be careful of intense temperature changes to avoid thermal shock. For example, don't take a pie plate from the cold fridge then immediately put it into the oven. We suggest you bring the pot to temperature with the oven to avoid breakages! Similarly, don't take the hot pie plate and put it into a cold sink or cold fridge: let it cool down for a bit before introducing a shock of coldness.
We don’t recommend baking over 400 degrees Fahrenheit. Don't broil anything! If there are any hairline cracks, they will expand in the oven and most likely break. Make sure your piece is all good before you throw it into the oven.
Absolutely. You can find them right here.
We're happy to combine orders placed within 24 hours of each other, provided that we are contacted before the first order is shipped out. Refunds for either shipping cost will not be offered. Please contact our Customer Care team at [email protected] for order combination requests.
We don’t currently offer tile samples of our glazes. We recommend purchasing small items like the Bitty Bowl or Tiny Cup to see the glazes in person if you can't make it to one of our stores.
Our glazes are free of lead and other heavy metals. We fire our pots at high temperatures, which ensures that all of the glaze components are entirely encapsulated and will not leach into your food. We send our glazes to an independent, third party lab to be tested with an acid test for food safety before being sent out to customers. Similarly, we also send glazes to ensure that they are compliant with both the FDA and California’s Prop65 standards. We pass with flying colors!
Yes, our dinnerware is quite durable. A good testament to their durability is how many restaurants use our collection as their primary dinnerware. Restaurants are anything but gentle when it comes to handling their —they’re dumped into dish bins, put through commercial dishwashers. That being said, it’s pottery, and all pottery is breakable. East Fork doesn’t need to be handled differently than other pottery, but we know it’s an investment and a financial commitment to purchase and replace it, so use mindfully.
If you're feeling nervous about it, we'd recommend starting with a few smaller pieces and seeing how they fit into your daily habits.
Our Asheville shipping warehouse is slowly back up and running in the aftermath of Hurricane Helene.
While our shipping operations have resumed and our team is working hard to fulfill each order with the utmost care, we are still experiencing some delays. As of 10/25, orders may take up to 3 weeks to ship.
If you place an order, our Customer Care team will send updates on shipping timelines as available.
We deeply appreciate your understanding, patience and supporting our team during this time.
You can always reach out to our Customer Care team at [email protected] for more information.
Our Customer Care team can change your shipping address if your order has not been shipped out yet! Just send them a message at [email protected]. If you need to change the shipping address after the order has been shipped out, you will need to make an account with the carrier and change it on your end. Accessorial charges may apply when changing an address with the carrier.
For security reasons we cannot change your billing address after an order has been placed. If you accidentally used the wrong billing address, it will not affect your order’s shipment; you would be unable to place an order if your billing address was too off-base. No need to reach out to the team!
Please reach out to our Care Team at [email protected] or they can also be reached at 828-237-7200.
Screw the bubble wrap! It’s less efficient and sustainable than paper, and not nearly as reliable.
We wrap all of our orders with a recycled paper product called Geami and fill our boxes with completely recyclable Fillpak paper. Both products are either Sustainable Forestry Initiative (SFI) certified and/or made using recycled materials. Geami paper is biodegradable and 100% recyclable through your local community’s recycling program. We’ve seen a sharp decline in the amount of broken items received by customers since we made the switch to packing with Geami and Fillpak products full-time. Packing with paper is surprisingly reliable!
We primarily ship packages with UPS or USPS.
We ship all orders from our factory in Asheville, North Carolina. The rates at checkout are calculated based on shipping address and weight. Please note the graph below are estimates only and your final shipping price will be presented before checkout.
If you have any questions, please reach out to our Customer Care team at [email protected] for more detailed information!
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
We are not able to lower the price. The rates at checkout are calculated based on shipping address and are quite reasonable when compared to other pottery manufacturers—given the nature of the beast, it can be pricey to ship heavy items internationally! If you would like a breakdown of your shipping costs and carrier options, please feel free to reach out to us Customer Care at [email protected].
Oh no! If you receive a broken item with your shipment, shoot an email to [email protected] within a week of delivery with a photograph of the breakage and your order number and we’ll get you taken care of.
If there's an item missing from your order, please email [email protected] so we can get you your pots!
9 out of 10 times, your package will show up within a week! Once the package has left our warehouse, the carrier is responsible for your package and delivery. We cannot be held responsible for lost or stolen packages. For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out directly to the shipping carrier. Please visit the carrier’s website for instructions on how to make a claim. If you have any remaining questions, you can contact our Customer Care team at [email protected].
We are not offering any local pickup or delivery options at this time; we will not waive or discount the cost of shipping.
Similarly, we can not accommodate phone orders from our stores at this time.
We are happy to accept returns and exchanges for eligible items within 30 days of their arrival date. You are responsible for shipping costs on all returns and exchanges. Please note that the responsibility for safely getting items back to us falls on you.
We are unable to offer refunds or exchanges for items that are returned to us in anything less than like-new condition. All returned items must be in unused condition with all packaging intact. Refunds will be issued only after the items are received.
*Note we've updated our returns policy, read the full terms here.
You can only use one discount code per order! Discount codes can only be used on full-price items; our 4-packs, sets, bundles, and seconds are already discounted so they are not eligible for any additional discounts.
If your order was placed during a sale or using an active promo code and you don’t think your order was properly discounted, we would love to take a look and help! Just shoot us a note at [email protected] with your request.
We are, unfortunately, not able to apply a discount to an order that isn’t placed during a promotion period. This means orders placed before or after a sale or promotion are not eligible for the discount.
We recommend double checking to make sure you’ve entered the code correctly and that the discount code hasn’t expired! Not all of our items are eligible for discounts so make sure you’re using a discount code that works on the pieces you want to snag: 4-packs, sets, bundles, and seconds aren’t eligible for discounts. If you’re still having trouble, send us a message at [email protected] and our Customer Care team will help you out.
We do not extend discounts; our discount codes and sales are only valid for orders placed during the stated promotional period.
Claymates is our referral program! By signing up, you can gift your friends and family $20 off their first East Fork order.
Sign up at eastfork.com/claymates and you’ll receive instructions on how to share your unique referral link via email, text, or social media. From your link, your friend will be prompted to sign up to receive their $20 off referral credit.
You can also tell your friends in person and have them mention your name at checkout. To receive their $20 off code, have them click on the "Been referred by a friend?" link at the checkout and simply enter your name.
We use a third-party vendor called Mention Me to help us run our referral program. You may see their name crop up from time to time on our site and in emails that are coming from us.
No, shout it from the rooftops! We so appreciate you spreading the word about East Fork far and wide.
No, and yes! There is no baseline incentive for referring folks to East Fork. We thought about it for a long time and realized that for us (and so many people we know) it feels much better when we share a little something with others, no strings attached.
However, to keep things fresh and fun, we will be celebrating our Claymates community with random goodies, chances to win great prizes, and other fun things throughout the year. Stay tuned!
Anyone and everyone — with the exception of yourself or someone who has already bought from East Fork before.
Our affiliate program is typically reserved for other brands and media partners to share East Fork with their audiences. Our Claymates referral program is designed for customers to share a special welcome offer with their friends and family.
Fill up your shopping cart, head to checkout, and click on the "Been referred by a friend?" link. Then, simply enter your friend's name. If there is another person registered with the same name, you will be asked to enter your friend's email address. Afterward, we'll ask for your email to double check you haven't bought from us before. Then, we'll send you the code you can use to get $20 off.
No – it’s not possible to combine multiple discount codes on our website.
Almost – everything except Gift Cards, Seconds, Events and Raffles.
Yes, if you have signed up online and received a referral credit, you may use the discount in store. Just show the store associate the email you received from us when checking out.
Ticket holders can bring children without purchasing additional tickets.
No. Anyone who is shopping and making purchases on early access day must have a ticket.
No fret! No matter the duration of any pop-up, there will always be an open to the public shopping day.
All you need is the confirmation email with your ticket receipt.
Yes! We load up on our inventory and very rarely sell out of any product type on the first day.
Yes, we encourage bringing water and sun protection.
All pricing is as marked. No additional discounts applicable to price as seen.
No, all of our seconds are non-refundable.
Credit/debit, ApplePay, East Fork Gift Cards
No. Please bring your own totes, wrapping paper, wagons, etc. to ensure your pots get home safely!
Make sure to check out the event on our events page. There will be an address and shopping times available there. If you have any additional questions, please contact [email protected].
Please contact [email protected].
