Shipping policy

Our Customer Care team can change your shipping address if your order has not been shipped out yet! Just send them a message at care@eastfork.com. If you need to change the shipping address after the order has been shipped out, you will need to make an account with the carrier and change it on your end; just expect accessorial charges for an address change!

For security reasons we cannot change your billing address after an order has been placed. If you accidentally used the wrong billing address, it will not affect your order’s shipment; you would be unable to place an order if your billing address was too off-base. No need to reach out to the team!

We primarily ship packages with UPS.

Our Fulfillment team assesses each order as it comes in and uses their expertise to find the best carrier match for you. For example, UPS cannot deliver to PO Boxes so we would ship via USPS to ensure the package’s safe arrival. If you would like to request a particular carrier, please reach out to Customer Care at care@eastfork.com and we will see what we can do!

We have access to several international shipping options, including UPS and USPS. APO addresses must be shipped via USPS. All options are exact calculations of what it will cost East Fork to ship your pottery. More often than not, USPS is the more expensive option upfront BUT but we find that any duty fees are considerably lower with this choice of carrier. East Fork has no control over the fees that you are charged once your pottery reaches your customs agency. 

International shipments will take a bit longer to arrive at your door due to border and customs restrictions; you can reasonably expect your order to show up a few weeks after it leaves our facility. The waterfall effects of COVID have massively affected international shipment transit time so it could be closer to a month, or two, until you receive your order after it leaves our facility. If you have any specific questions about shipment time, we suggest you directly reach out to the carrier or our Customer Care team at care@eastfork.com.

If you receive a broken item with your shipment, shoot an email to care@eastfork.com within a week of delivery with a photograph of the breakage and your order number and we’ll get you taken care of.

Once the package has left our warehouse, the carrier is responsible for your package and delivery. We cannot be held responsible for lost or stolen packages. Visit the carrier’s website for instructions on how to make a claim. If you have any remaining questions, you can contact our Customer Care team at care@eastfork.com.